Request account deletion on the web
You can request deletion without opening or reinstalling Sceni. Email [email protected] from an email address you can access; a registered email is not required for a guest request. Use the subject Sceni Account Deletion Request. Include your Sceni user ID if known. We use proportionate ownership checks to protect your account; never send your password or verification codes.
This opens your email app. Review the message and send it to [email protected]. Nothing is submitted merely by opening the email.
If you cannot access the original guest identity or any registered address, contact the same mailbox so we can arrange proportionate ownership checks. If we cannot verify the guest identity, we explain the information needed and processing limitations. Never send session tokens. Do not create a new account just to request deletion.
Request deletion inside Sceni
Open Sceni, go to Profile → Settings → Reset app data, review the information shown and confirm the request. This permanently deletes the account and associated personal data; it is not a temporary deactivation.
You can use the web email route above if you cannot access the app or your account. Both routes request the same account-deletion process.
After successful server-account deletion, the app clears the current session, generates a new installation identifier and automatically establishes a new guest identity. The new identity does not restore the old account, projects or credits.
What account deletion removes
- Your Sceni account profile, sign-in association and personal settings.
- Saved prompts, scripts, crew conversations and character/casting records associated with the account.
- Uploaded photographs and reference media, generated character visuals, storyboards, scene videos and final films associated with the account.
- Other associated personal app data that is not subject to a necessary, disclosed retention exception.
Deletion is permanent. Save any permitted copies you wish to keep before confirming. Downloads and copies independently shared outside Sceni are not removed from recipients’ devices.
Processing time and retained records
We complete verified account-deletion requests within 48 hours. If we need information to verify ownership, we contact you; the processing period starts after the required verification. We send a completion confirmation or explain any legally required restriction.
Limited purchase, subscription, credit, tax, refund, fraud-prevention, security and dispute records may be retained only as needed for their stated obligation. Restricted backup copies expire under their applicable lifecycle and are not returned to active service as an undeleted account. We explain relevant exceptions when responding. See the Privacy Policy for retention rules.
Any store subscriptions and refunds
The current version does not offer in-app credit purchases or auto-renewing subscriptions. The following applies only to any store subscription or purchase you hold from a version that offers it.
Deleting your account does not automatically cancel an App Store or Google Play subscription. To avoid future renewal charges, manage the subscription separately using Apple subscription instructions or Google Play subscription instructions.
You are not required to cancel first to request deletion. A deletion request is not itself a refund request; store policies and mandatory consumer rights determine refunds. The app’s removal from your device also does not cancel a subscription.
Keep the account and delete selected data
If you want to keep your account while removing particular works, photographs or creative records, use Delete Data. For other issues, visit Support.