Request data deletion without the app
Email [email protected] from an email address you can access; a registered email is not required for a guest request. Use the subject Sceni Data Deletion Request. Include your user ID if known and identify the work, task, photograph, character reference, script or conversation you want deleted.
You do not need to reinstall Sceni to make a request. We may verify account ownership before deleting personal data. Do not send passwords, verification codes or full payment details.
If we cannot verify a guest identity, we explain what information is needed and any processing limitations. Do not send session tokens.
This opens your email app. Review the message and send it to [email protected]. Nothing is submitted merely by opening the email.
Delete an individual work in Sceni
- Open Sceni using the relevant guest identity or any available sign-in method.
- Go to Works and open the relevant work or its action menu.
- Choose Delete and confirm.
For photos, character references, scripts, chats or other records that do not have an individual deletion control, use the email route above and identify the records clearly. Removing a cast selection from a draft is not a request to erase every stored copy of that photo.
What is deleted and what remains
A completed work-deletion request removes the selected work and related processing files that are no longer needed to provide another project or meet a disclosed obligation. For a broader request, we delete the specified personal creative data after verifying its scope and ownership.
Your account, unrelated projects and store subscriptions remain active unless you separately request their deletion or cancellation. Purchase, refund, tax, security, fraud-prevention and dispute records may be retained only for their necessary purpose. Restricted backups and service-provider copies follow the retention and deletion rules in our Privacy Policy.
Timing and copies outside Sceni
We acknowledge your request, confirm any identity or scope information needed, and tell you the expected completion time. Broader privacy requests are handled within applicable legal time limits. The 48-hour account-deletion process is described separately on Delete Account.
Deletion does not remove files saved to your device or copies independently downloaded or shared by others. You can remove local downloads through your device’s file or photo controls. Deleting the app alone does not remove server-side records.
Delete the whole account
For your account and its associated personal data, use Delete Account. For assistance, visit Support or contact our customer service email.