Contact customer support
Contact [email protected] for help with Sceni on iOS or Android. Include your Sceni user ID if known, a contact email, app version, device, operating-system version and a short description of the issue. For generation or any applicable billing questions, include the task ID or store order reference where available.
Never send your password, verification codes, full payment-card details or unnecessary sensitive photos. Redact unrelated personal information from screenshots.
This opens your email app. Review the message and send it to [email protected]. Nothing is submitted merely by opening the email.
Create your first short film
Start with a story idea, choose a script or use a recommended script. You can select a universe, cast a character from the library, or choose a photo of yourself or another person with their permission. Describe the story, then confirm duration and aspect ratio.
Your AI crew develops the story and cast, character references and visuals, storyboard, scene videos and final film in one conversation. You can return to earlier messages to review the creative decisions.
Guided and automatic creation
Guided mode lets you review, edit and confirm the current stage before continuing. Automatic mode lets the crew continue through the production flow. Results remain in the project conversation. The options available for editing or regeneration depend on the current stage and task status.
Photos and camera permissions
Use your camera or photo picker to provide a character reference. Upload only photographs you own or have permission to use, including permission from the person shown. A photo used for casting may be processed to create character-reference views and generated scenes.
Camera and photo access is requested when required for the corresponding feature. You can change access in your device settings. The current version uses typed prompts and has no microphone recording or speech-recognition feature. It does not request contacts or GPS permissions. System photo and camera permissions are separate from consent to third-party AI processing.
Generation errors and missing results
Check your connection, reopen the project and review its current task status before starting another generation. If a task has failed, use the retry option shown in the conversation. Avoid repeatedly submitting the same request while a task is still processing.
If the result or credit balance appears wrong, send the task ID and approximate time to customer support. AI output may vary and may need revisions; do not assume that starting another task cancels the earlier task.
Credits and any future purchases
The current version does not offer in-app credit purchases or auto-renewing subscriptions. Credits are used for creative tasks; check the required credits before submitting a task. If paid plans are introduced, the applicable terms will be updated before purchase. For any future paid plans, the purchase screen and store confirmation must show the price, billing period, included credits and any introductory offer before you pay. Availability and currency can vary by platform and region.
If store purchases become available, use Restore Purchases where provided while signed into the store account that made the purchase. Consumable credits that have already been used are not restored as unused credits. For missing entitlements, contact support with the store receipt reference; do not send payment credentials.
Store cancellation and refund guidance
The current version has no auto-renewing subscriptions. The following guidance applies only if you hold a store subscription or purchase from a version that offers it.
App Store: open your device Settings, tap your Apple Account, then Subscriptions and Sceni. Google Play: open Payments & subscriptions, then Subscriptions and Sceni. Follow the store’s cancellation steps. See Apple subscription instructions or Google Play subscription instructions.
Uninstalling Sceni or deleting your account does not automatically stop store billing. You may request account deletion without first canceling a subscription, but you should manage renewal separately.
For App Store refunds, use Apple’s refund process. For Google Play purchases, see Google Play’s refund policy. Eligibility is determined by the relevant store and applicable law.
Report harmful content or infringement
Use the Report action associated with a work to flag unsafe, unlawful, impersonating or infringing results from inside Sceni. Identify the work or task and explain the concern. For further assistance, contact [email protected].
For a rights complaint, include your contact details, the content location or work ID, the right you hold, the reasons for your complaint and enough supporting information for us to verify it. Do not knowingly submit false complaints. You can use the same support email to appeal a moderation decision. Do not upload nonconsensual images or other prohibited material merely to demonstrate a complaint.
Manage your account and data
For permanent account removal and associated personal data, use Delete Account. To request removal of particular works, photos or creative records while keeping your account, see Delete Data. Our Privacy Policy explains data use and available choices.